Great Lakes Billing Associates, Inc.
26380 Curtiss Wright Parkway, Suite 300
Cleveland, OH 44143
Office: (440) 605-9117
Toll Free: (800) 845-4522
Fax: (440) 442-4443

Frequently Asked Questions

Why doesn't the money we pay in taxes to our city cover the expense of providing EMS services to its residents?

Over the past 15 years, the actual cost of providing state of the art EMS service to any community has increased tremendously. It is our goal to help our client to continue providing exceptional service to the residents while generating additional revenue.

Do all medical insurance plans cover claims for emergency ambulance transports?

99% of medical insurance plans have a provision to include payment for emergency ambulance transports. Some medical insurance plans may require the patient to call them within a certain time parameter following the emergency in order to obtain authorization so that payment can be made on related claims. In addition, the actual amount of the payment made by insurance carriers will depend on the patient's policy guidelines.

What happens if I do not have medical insurance at the time of my EMS transport?

Please note that no patient will be denied emergency medical service. The first and foremost concern for our clients EMS system is to the health of their residents experiencing medical emergencies. The EMS personnel are not, and will not be trained to discuss insurance billing. It will be the job of Great Lakes Billing to obtain insurance coverage information, and to establish suitable monthly payment plans for those patients that require them. In addition, a Financial Assistance Policy will be in place for those in need.

What will the City charge for an ambulance transport?

Rates will be established through a thorough review of several insurance carriers' Usual and Customary Rates of reimbursement for ambulance procedures including Medicare, Medical Mutual and Anthem.

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