»           Expert Customer Care/Toll Free Access

We understand that medical bills can be confusing, and our staff has been trained to sensitively attend to customer needs.  Your impression of us is going to be formed by the people who represent us.  Great Lakes representatives appreciate their customers, have a desire to please, and show a tremendous work ethic. 

»           Quality Assurance Program

We can help fulfill data requirements for your own internal quality assurance program.  In addition, we maintain a high level of accuracy with our internal quality standards.  Our staff  is paid for their performance on your accounts. 

»           Medicare / Medicaid Compliance Program

All Great Lakes staff is required to attend yearly Medicare and Medicaid meetings.  In addition, all attend the reimbursement conference with the Ohio Ambulance Association as well as the American Ambulance Association.  We conduct quarterly audits to ensure compliance with all federal and state regulations.

»           Patient Satisfaction Surveys

As an optional service to you, we can both design and process Patient
             Surveys that will gauge overall transport satisfaction. 

»           Community Forums

We understand that medical billing can be confusing to many of your residents.  As a service to your community, Great Lakes will commit to holding regular public forums to address problematic insurance claims.  Please note that these sessions will not be limited to ambulance claims, but can address other provider issues as well.

»           Billing In-services for Personnel

We offer basic billing classes to all EMS personnel to further their knowledge of the various payor requirements related to documentation.  In addition, we can work with the EMS Director to develop orientation for new hires.

»           Assessing Hospital Relationships

Our goal would be to establish dial-up procedures for those facilities with whom you affiliate. This approach improves data collection immensely which in turn improves overall reimbursement abilities.  For those facilities that to not offer dial-up access, we will work on your behalf to develop a cooperative relationship to satisfy your informational needs.